Cancellation & Refund
Policy

1 

Cancellation & Rescheduling 

• Clients are kindly requested to cancel or reschedule 24 hours or more before the service appointment. This allows us to adjust our schedule and offer the slot to other clients.

• For cancellations made less than 24 hours before the service appointment, 50% of the service fee will be charged to cover the reserved time and preparation. 

• Clients who fail to show up for their appointment, are more than 15 minutes late, or failure to provide required documents (e.g., valid government -issued photo ID) will be subject to the full-service fee. This policy is in place to compensate for the time specifically allocated and potentially wasted.

2

Refund Eligibility

• In certain circumstances, such as clerical errors on our part or failure to render services as promised, clients are entitled to a full refund. Refund requests should be submitted within 24 hours of the scheduled service, with details of the issue encountered.

3

Non-Refundable Circumstances

Due to the nature of notary services, refunds are typically not available, especially in circumstances including but not limited to:

• Client Error: Refunds will not be issued for errors resulting from incorrect or incomplete information provided by the client.

• Change of Mind: Services that have already been rendered are non-refundable if the client changes their mind or circumstances change after the completion of notarization.

4

Limitation of Liability

Please note that our liability for errors is limited strictly to the cost of the service fee paid by the client.